Faculty of Engineering, Built Environment and Information Technology
School of Engineering
Department of Industrial and Systems Engineering
Botha, GJ
MEng Industrial - Lecturer
Contact Details
Research Output
Contact Details:
Telephone number: 012 420 5168
Fax number: 012 362 5103
E-mail address: jozine.botha@up.ac.za
Research Output:
Research articles in refereed specialist journals:
Botha GJ, Janse van Rensburg AC: 2010. Proposed business process improvement model with integrated customer experience management. South African Journal of Industrial Engineering/ Suid-Afrikaanse Tydskrif vir Bedryfsingenieurswese, 21 (1) / May, pp 45-57, Full Text
Papers in refereed, published conference proceedings:
Botha GJ, Kruger PS, de Vries M: 2010. Enhancing customer experience through business process improvement. An introduction to the Enhanced Customer Experience Framework (ECEF). In 40th International Conference on Computers and Industrial Engineering (ICC&IE), IEEE (Special Edition of Computers & Industrial Engineering Journal).
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