Faculty of Economic and Management Sciences
School of Management Sciences
School of Public Management and Administration
Crous, M
BAdmin(Hons). M Admin - Lecturer
Contact Details
Research Interests
Research Output
Contact Details:
Telephone number: 012 420 3691
Fax number: 012 362 5265
E-mail address: mareli.crous@up.ac.za
Research Interests:
Organisation studies
Research Output:
Research articles in refereed specialist journals:
Crous M: 2006. Managing performance for customer satisfaction through quality service delivery. Journal of Public Administration, / Sep, pp 40-51.
Crous M: 2006. Quality service delivery through customer satisfaction. Journal of Public Administration, 41 (2.2) / Aug, pp 397-407.
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