Faculty of Economic and Management Sciences
School of Management Sciences
School of Public Management and Administration
Public Service Delivery - Research Output
Research articles in refereed specialist journals:
Crous M: 2006. Managing performance for customer satisfaction through quality service delivery. Journal of Public Administration, / Sep, pp 40-51.
van Rooyen EJ, Matshego MC: 2006. Integrated sustainable rural development and the South African government's working for water programme. Journal of Public Administration, 41 (2.2) / Aug, pp 374-384.
Crous M: 2006. Quality service delivery through customer satisfaction. Journal of Public Administration, 41 (2.2) / Aug, pp 397-407.
Fourie DJ, Schoeman RE: 2006. The South African long-distance trucking industry's response to the HIV/AIDS epidemic. South African Journal of Economic and Management Sciences (SAJEMS), 9 (2) / Jun, pp 196-206.
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